Casina Casino Privacy Policy

At Casina Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every step of your experience on our platform. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use the casina online casino. By using our website at https://casina.com, you agree to the practices described in this document. We encourage you to read it carefully so you fully understand how we handle your information.

Casina Casino is operated by 130 Group N.V., licensed by the Curaçao Gaming Control Board under licence number OGL/2024/129/0131. As the data controller, we take our obligations regarding your privacy seriously and comply with applicable data protection regulations across our operating markets, including Europe, Canada, Australia, New Zealand, and Latin America.

Information We Collect

When you register and interact with our online casino casina platform, we may collect several categories of personal data. We gather only what is necessary to provide you with a safe, personalised, and legally compliant gaming experience.

Personal Identification Data

• Full name, date of birth, and gender
• Email address and phone number
• Residential address and country of residence
• Government-issued identification documents (for KYC verification)
• Username and password for your casina casino login credentials

Financial and Transaction Data

• Payment method details (card numbers, e-wallet IDs, cryptocurrency wallet addresses)
• Deposit and withdrawal history, including amounts and currencies
• Bonus and promotion usage records, including casina bonus claims and wagering activity
• VIP tier and loyalty programme status within our Matadora-themed VIP Club

Technical and Usage Data

• IP address, browser type, and device information
• Pages visited on the casina casino official site and session duration
• Cookies, tracking pixels, and similar technologies
• Game history, including slots, live dealer casina games, and sports betting activity
• Communications with our customer support team via live chat, email, or Telegram

How We Use Your Information

Here at Casina Casino, we use the personal data we collect for the following purposes:

• Account management: We process your data to create and manage your player account, verify your identity, and enable your casina casino login experience.
• Legal compliance: We are required to verify your age and identity under anti-money laundering (AML) and know-your-customer (KYC) regulations applicable in our licensed jurisdictions.
• Processing payments: We use your financial data to handle deposits and withdrawals across all supported methods, including Visa, Mastercard, MiFinity, Jeton, Flexepin, Skrill, Neteller, and a range of cryptocurrencies.
• Delivering promotions: We use your data to apply eligible casina bonusy, including welcome packages, cashback offers, free spins, and VIP rewards — subject to applicable terms and wagering requirements.
• Personalisation: We tailor your experience on our platform, including recommending games and promotions that may interest you.
• Responsible gaming: We monitor gaming behaviour to identify potential problem gambling patterns and provide appropriate support and tools.
• Customer support: We use your contact information to respond to your enquiries and resolve any issues you experience on our platform.
• Security and fraud prevention: We analyse your activity to protect our platform and other users from fraudulent behaviour, unauthorised access, and policy violations.
• Marketing communications: Where you have given your consent, we may send you promotional materials about our latest casina online bonusy, tournaments, and special events. You may opt out at any time.

Cookies and Tracking Technologies

Our Casina Casino website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and remember your preferences. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may control cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform. For full details, please refer to our separate Cookie Policy available on the casina casino official site.

Data Sharing and Third Parties

At Casina Casino, we do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• Game providers: We share limited data with providers such as Pragmatic Play, Evolution, NetEnt, Play'n GO, and Microgaming to deliver our 11,000+ game library, including live dealer casina experiences.
• Payment processors: We share necessary financial information with payment service providers to process your transactions securely.
• KYC and compliance partners: We use third-party identity verification services to comply with our regulatory obligations under our Curaçao licence.
• Regulatory authorities: We may be required to disclose your data to licensing bodies, law enforcement, or other governmental organisations as required by law.
• Sister sites and group entities: As part of the 130 Group N.V. family — which also includes MyLuck and Kyngs — we may share certain operational data within our group for internal business purposes, subject to strict confidentiality obligations.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. In most cases, we are required to retain financial and identity records for a minimum of five years following the closure of your account. Once data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data held by us:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restrict processing: You may ask us to limit how we use your data in specific situations.
• Right to data portability: Where applicable, you may request your data in a structured, machine-readable format.
• Right to object: You may object to certain types of processing, including direct marketing.
• Right to withdraw consent: Where our processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at support@casina1.com. We aim to respond to all requests within 30 days. Our Casina Casino support team is available 24/7 via live chat and email to assist you.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our Casina Casino platform uses SSL encryption for all data transmitted between your device and our servers. Access to your personal data is restricted to authorised personnel only, and all staff are trained in data protection obligations.

While we take all reasonable precautions, no method of electronic transmission or storage is entirely secure. We encourage you to keep your casina casino login credentials confidential and to contact us immediately if you suspect any unauthorised access to your account.

International Data Transfers

As an international online casino casina platform serving players across Europe, Canada, Australia, New Zealand, Latin America, and beyond, we may transfer your personal data to countries outside your jurisdiction. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Responsible Gaming and Data

We use your gaming and transaction data to support responsible gambling initiatives. This includes monitoring for signs of problematic behaviour and applying any self-exclusion, deposit limit, or cooling-off requests you make. We take this responsibility seriously and your data used for responsible gaming purposes will never be used for marketing without your explicit consent.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you via email or a prominent notice on the casina casino official site. We encourage you to review this policy periodically. Continued use of our platform following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our dedicated support team:

• Email: support@casina1.com
• Live Chat: Available 24/7 on our website
• Telegram: Available via our official support channel

We are here to help and are committed to addressing your privacy concerns promptly and transparently. At Casina Casino, your trust is our priority — and we will always work to ensure your data is handled with the care and respect it deserves.